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At KATA Global Logistics, we specialise in UK-based e-commerce freight forwarding, helping online retailers and businesses ship goods worldwide quickly, reliably, and cost-effectively.
Whether you’re shipping by air, sea, road, or rail, our experienced logistics team ensures a smooth, end-to-end delivery experience with complete visibility and expert support.
Below are answers to some of the most common questions about our UK and international freight forwarding services.
What modes of transport does KATA offer?
KATA provides all major modes of transport to suit your shipping needs, delivery timescales, and budget.
We offer:
- Ocean Freight: ideal for cost-effective, large-volume shipments
- Air Freight: the fastest option for urgent deliveries
- Road Freight: flexible and efficient for regional or UK-to-Europe transport
- Rail Freight: a reliable, sustainable alternative for long-distance routes
As a UK-based global freight forwarder, we help e-commerce businesses ship safely and seamlessly to and from destinations worldwide.
What payment terms does KATA offer?
Our standard payment terms are 7 days post-delivery for service invoices.
Import taxes, including customs duty and VAT, require immediate payment before clearance or delivery.
We understand every business is different, that’s why flexible payment terms can be arranged based on your shipping volume, trading history, or contractual agreement.
Speak to your KATA Account Manager to explore tailored payment options.
How does communication work when booking a shipment with KATA?
At KATA, we believe in personal service — not ticket systems.
When you book a shipment, you’ll be assigned a dedicated Freight Account Manager who serves as your main point of contact, providing real-time updates and proactive support.
You’ll also have access to our online shipment tracking portal, where you can monitor your Air, Ocean, and Rail Freight in real time for full transparency and peace of mind.
I’m unsure of the best way to ship my goods - can KATA help me decide?
Absolutely. Our expert logistics consultants will analyse your shipment needs and recommend the best freight option for your business.
Whether you want to reduce costs, ensure customs compliance, postpone VAT payments, or find the fastest delivery route, KATA will tailor a logistics solution that works for you.
As a trusted UK e-commerce freight forwarder, we make international shipping simple, transparent, and reliable.
Does KATA offer door-to-door delivery?
Yes, KATA provides a fully managed door-to-door delivery service for both imports and exports.
We handle collection, customs clearance, and final delivery, ensuring a smooth and efficient shipping process from start to finish.
This service is ideal for e-commerce retailers looking for a complete logistics solution with minimal handling or complexity.
Do you provide customs clearance services?
Yes, we do. KATA offers comprehensive customs clearance across all transport modes. Our in-house customs team manages:
- Documentation preparation
- Duty and VAT calculation
- Compliance with UK and international customs regulations
We work closely with HMRC and global partners to ensure your shipments clear customs quickly and without delay.
How can I get a shipping quote from KATA?
Getting a UK or international shipping quote is easy.
Simply email your shipment details, including collection and delivery locations, dimensions, weight, and preferred transport mode, to enquiries@katagloballogistics.com.
Our team will respond promptly with a competitive, transparent quote tailored to your needs.
How does KATA ensure compliance with international trade regulations?
Our compliance experts stay current with the latest UK and global trade regulations, ensuring every shipment meets customs, import/export, and documentation requirements.
We proactively advise clients on compliance, helping you avoid costly delays, penalties, or rejected shipments.
KATA also provides support with commodity classification, trade documentation, and post-Brexit compliance for both EU and non-EU trade.
Can KATA deliver to Amazon FBA?
Yes, KATA specialises in Amazon FBA (Fulfilment by Amazon) deliveries, both in the UK and internationally.
We manage the entire FBA process, including:
- Customs clearance
- Labelling and palletisation
- Delivery booking with Amazon fulfilment centres
Our team ensures all shipments meet Amazon’s strict compliance and delivery requirements, whether you’re importing from overseas or distributing within the UK.
Still have questions?
Our friendly UK freight forwarding team is here to help.
📞 Call us at 023 8251 4780
📧 Email enquiries@katagloballogistics.com
Let KATA handle your next e-commerce shipment, from collection to delivery, with expert logistics you can trust.